RSM is a powerful network of audit, tax and consulting experts with offices all over the world. As an integrated team, we share skills, insight and resources, as well as a client-centric approach that’s based on a deep understanding of your business. This is how we empower you to move forward with confidence and realise your full potential.
The Opportunity
Reporting to the Internal Services Officer, the ideal candidate will be responsible for administrative functions such as raising invoices, formatting and binding financial statements, preparing outgoing letters, and assisting in reception duties. This role is integral to supporting the firm's operations and partners.
Responsibilities
- CRM Support: Client onboarding and management, training, handholding end users, resolving and escalating stucks (issues).
- Assisting project leaders on new and evolving digital transformations and compliance processes through internal policy guidance and admin compliance from inception to deployment. This includes Pilot tests, review, roll out, implementation, and troubleshooting.
- Typing all firm-related letters and other correspondence, as required.
- Raising invoices, in sequential order, for approval and raising credit notes when required.
- Formatting of financial statements and other documents.
- Manage and update meeting room calendar ensuring efficient scheduling and availability.
- Attending to partners’ requests.
- Assisting with reception duties, as and when required, including handling all outgoing and incoming telephones, visitors, attending to all incoming and outgoing mail, and maintaining mail inward and outward registers.
- Collaborate with business units to provide required support.
- Carrying out any other duties as may be delegated from time-to-time.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Management, or a related field.
- Certificate in a secretarial course will be an added advantage.
- Minimum of three (3) years’ relevant work experience.
- Prior experience in an accounting, law, or corporate firm will be an added advantage.
- Proficiency in Microsoft Office applications, including Word, Excel, and Access, with demonstrated ability to conduct internet-based research.
Skills and Competencies
We are looking for individuals who are passionate about their career and committed to professional growth. To excel in this role, you will need:
- Interpersonal skills: Ability to build strong relationships with people of diverse personalities.
- Strong organizational and creativity skills to be able to develop new simple approaches to problems.
- Attention to detail.
- Confidentiality: The ability to handle sensitive information with confidentiality.
- Fast learner and comfortable with new challenges.
- Integrity and reliability.
- To be a team player.
- Commitment to complete tasks within the agreed timelines.
- Fluency in English and excellent research and report writing skills.
- To be a self-motivated individual with the ability to take initiative.
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