Receptionist

The Receptionist role at Mediforte Hospital is dedicated to ensuring smooth front desk operations, providing high-quality service, and maintaining patient confidentiality. Mediforte Hospital is a medical facility whose purpose is to provide 'Access to quality healthcare for all who need it, regardless of their economic status because we believe that a healthy population is a prosperous one.' Mediforte is a unit of Meditest Group, a Nairobi-based healthcare provider, and has 3 branches in Nairobi.

Key Responsibilities:

• Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
• Demonstrating excellent knowledge in dealing with SMART, MAKL, SHA, and SLADE portals.
• Possessing a great understanding of full hospital front desk operations as well as billing processes.
• Ensuring client satisfaction through quality of service, communication, feedback, escalation, and a caring attitude, and demonstrating appropriate follow-up.
• Maintaining patient privacy and confidentiality at all times.

Requirements:

Candidates must meet the following requirements:

• Education: Diploma in Front Office, Business Administration, Health Records, or its equivalent.
• Experience: 2+ years' experience in a similar role, preferably in a Hospital set-up.
• Attributes & Skills:
  • Well-groomed, courteous, and professional demeanor.
  • Strong interpersonal skills, team playing abilities, and communication skills.
  • Highly responsive, ethical, and responsible.