Human Resources and RecruitmentFull-TimeEntry-level(0-1 yr)
Job Description
This role provides essential support and clerical expertise to the People and Culture Coordinator, assisting Lodge employees with any People and Culture related issues. The coordinator must respond to inquiries in an efficient, courteous, and professional manner to maximize employee, guest, or vendor satisfaction while adhering strictly to all Four Seasons policies and procedures.
Essential Functions
Conduct self professionally at all times, adhering to Four Seasons’ standards of conduct, policies, and service culture.
Maintain a neat, clean, and professional appearance in the issued uniform. Arrive punctually for scheduled shifts and promptly notify the Manager of any absence or delay.
Comply with all Category One and Category Two Work Rules and Standards of Conduct as outlined in the Employee Handbook.
Coordinate all Lodge employee ground transportation requirements and transportation allowances for line and supervisory employees, ensuring accuracy, fairness, and policy adherence in all related transactions.
Facilitate and manage the Park Fee service provided to Lodge employees in collaboration with Finance and relevant authorities.
Act as an objective resource during employee counseling and conflict resolution, maintaining strict confidentiality and escalating complex matters to the People & Culture Manager when necessary.
Support the recruitment and onboarding process: this includes responding to applications within 48 hours, scheduling interviews, checking references, preparing new hire documentation, and ensuring a smooth arrival experience.
Coordinate and organize employee engagement activities, such as social events, sports, recognition programs, and well-being initiatives. Prepare communication materials (posters, digital updates) and ensure event highlights are visible via photos, videos, and notice boards.
Prepare and maintain the Monthly Employee Relations Calendar and oversee activities that promote engagement and an enhanced employee experience.
Regularly supervise and inspect employee accommodations to guarantee cleanliness, comfort, and readiness for new arrivals. Coordinate maintenance needs and amenity placement with the Accommodation and Engineering teams.
Oversee the general upkeep, functionality, and cleanliness of employee facilities, including the Cafeteria, Recreation Room, Employee lounge, and Gym. Report any issues promptly to the relevant departments.
Manage internal employee communication platforms (e.g., Direct Line meetings, notice boards, internal social media channels, discussion database), ensuring updates are timely and accurate.
Ensure full comprehension and compliance with the Four Seasons “Lead With Care” Health & Safety Program and participate in all required training and meetings.
Provide comprehensive administrative support to the People & Culture Department, including typing, filing, correspondence, database management, translation, and reporting.
Support People & Culture projects, employee documentation, and communication tasks as directed by the Director of People & Culture.
Non-Essential Functions
Provide support to other departments during periods of high occupancy or critical needs as a member of the Crunch Team.
Assist in coordinating training programs when the Learning & Development Coordinator is unavailable.
Actively participate in Lodge Fun and Connectivity activities to foster togetherness and a positive culture.
Support People & Culture special projects or initiatives as assigned.
Maintain a professional and cooperative working relationship with all colleagues and supervisors.
May be temporarily assigned to the Arusha logistics office or other locations based on operational requirements.
Ensure employee areas (cafeteria, entrance, accommodations) are clean, orderly, and reflect Four Seasons standards.
How to Apply
To submit your application, please follow the link provided below: