Human Resource Officer (HRO)

Job Purpose

The Human Resource Officer (HRO) will support the Human Resources Department in the implementation of HR strategies, policies, and day-to-day HR operations. The role will ensure efficient delivery of HR services including recruitment, employee relations, performance management, HRMIS administration, training coordination, compliance, and HR reporting. The HRO will play a critical role in supporting workforce management, ensuring that HR practices support operational efficiency, regulatory compliance, and employee engagement across branches.

Key Responsibilities

Recruitment and Talent Acquisition

• Coordinate the end-to-end recruitment process including job advertisements, shortlisting, interview scheduling, and candidate communication.
• Support the onboarding process including preparation of appointment letters, contracts, and orientation programs.
• Maintain recruitment databases and ensure proper documentation of hiring processes.
• Work with branch managers and departmental heads to identify staffing needs.
• Support workforce planning initiatives to ensure adequate staffing across branches.

HR Administration and HRMIS Management

• Maintain accurate employee records both in physical files and within the Human Resource Management Information System (HRMIS).
• Ensure timely updates of employee information including transfers, promotions, disciplinary actions, and exits.
• Generate HR reports from the HRMIS for management decision-making.
• Monitor attendance, leave records, and staff movement through the HR system.
• Ensure confidentiality and integrity of employee data in compliance with applicable laws.

Employee Relations and Staff Welfare

• Support the resolution of employee relations matters including grievances, disciplinary processes, and workplace conflicts.
• Assist in conducting disciplinary hearings and documentation of proceedings.
• Promote positive employee engagement initiatives to improve morale and productivity.
• Provide guidance to employees on HR policies, procedures, and benefits.
• Support welfare initiatives and employee support programs.

Performance Management

• Assist in the coordination and implementation of the company’s performance management system.
• Support departments in setting and reviewing performance objectives.
• Monitor performance appraisal timelines and ensure timely completion of reviews.
• Compile performance reports for management review.
• Support initiatives aimed at improving employee productivity and performance.

Training and Development

• Coordinate employee training programs, workshops, and professional development initiatives.
• Coordination all training logistics.
• Conduct training needs assessments in collaboration with department heads.
• Maintain training records and evaluate training effectiveness.
• Support employee career development initiatives and succession planning.

HR Compliance and Policy Implementation

• Ensure compliance with Kenyan labour laws and employment regulations.
• Coordinate and participate in disciplinary processes while ensuring compliance with employment laws and organizational policies.
• Support the implementation of HR policies and procedures across all branches.
• Assist in updating HR policies to align with organizational objectives and legal requirements.
• Ensure proper documentation of HR activities including disciplinary cases and employee contracts.
• Support audits and compliance reviews related to HR processes.

Payroll and Benefits Administration

• Support payroll preparation by ensuring accurate employee data, attendance records, and leave records.
• Assist in administration of employee benefits including statutory deductions, insurance, and employee welfare programs.
• Coordinate with the finance department to ensure payroll accuracy and compliance.

Staff Transfers and Branch HR Support

• Facilitate staff transfers between branches in line with company policies.
• Provide HR operational support to branch managers on HR matters.
• Monitor staff movements and deployment to ensure optimal operational efficiency.
• Assist in implementation of HR policies within branch networks.

HR Reporting and Analytics

• Prepare monthly HR reports including staff headcount, turnover, recruitment status, training reports, and disciplinary cases.
• Provide HR data analysis to support strategic decision-making.

Requirements and Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.
• Higher Diploma in Human Resource Management is an added advantage.
• Membership with the Institute of Human Resource Management (IHRM).
• CHRP (Certified Human Resource Professional) qualification is an added advantage.
• Minimum 3–5 years’ experience in Human Resource Management, preferably within the microfinance or financial services industry.
• Experience supporting HR operations across multiple branches is desirable.
• Strong knowledge of Kenyan labour laws and HR best practices.
• Proficiency in Human Resource Management Information Systems (HRMIS).

How to Apply

Interested and qualified candidates should forward their CV to: careers@asa-ke.com using the position as the subject of the email.