Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses (MSMEs) in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.The role of the Collection Officer, based in Eldoret, is crucial for minimizing credit losses and maximizing recoveries for the company. The officer manages defaulting customer accounts, executes recovery strategies, maintains accurate credit data, and ensures all recovery processes are handled procedurally and ethically.
Key Responsibilities (What You Will Do)
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Provide timely feedback concerning customers' payment behavior to management and the business strategies.
- Contact defaulting customers either by calling or visiting them with a view of negotiating a settlement.
- Work closely with Business Development Officers (BDOs) on their bad debts portfolios.
- Prepare, analyze, and submit regular reports in relation to overdue accounts, recovery plans, and risk exposures.
- Identify, assess, and evaluate risk areas in recovery and make appropriate recommendations.
- Implement data clean-up procedures and corresponding changes when necessary and appropriate to ensure correct and up-to-date credit data of the MSME clients.
- Ensure the recovery of outstanding loan amounts and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation, while at the same time ensuring that the defaulting client’s rights are respected in order to avoid potential risk exposure to the company through litigation or adverse publicity.
- Approve loans within the limit and facilitate further approval by the Branch Manager for loans above the limit.
- Review capacity needs, supervise, and initiate training needs for the personnel in the credit department.
- Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee's job description.
Qualifications and Experience
Candidates should possess the following:
- Education: A good level of general education (Diploma or Degree).
- Experience: Minimum of 1 year relevant experience in debt recoveries.
- Background: Education background in Sales/Marketing is required.
- Advantageous Experience: Experience in a financial institution and dealing with customers at the bottom of the pyramid will be an added advantage.
- Skills: Computer literacy.
