The Tour Consultant is responsible for planning, selling, and coordinating both local and international travel packages. This role ensures clients enjoy seamless and memorable travel experiences by managing inquiries, preparing customized itineraries, confirming bookings, and overseeing tour execution from start to finish. The Tour Consultant acts as the key link between clients, suppliers, and internal teams.
Key Responsibilities
Tour Planning & Sales
- Develop customized travel itineraries and cost-effective quotations based on client needs and preferences.
- Handle client inquiries efficiently and provide expert advice on destinations, activities, and travel options.
- Convert inquiries into confirmed bookings through strong sales techniques and exceptional customer service.
- Stay informed about destinations, accommodation options, attractions, and tourism trends.
Reservations & Tour Operations
- Coordinate and confirm bookings with hotels, transport providers, guides, and other suppliers.
- Ensure all itinerary details are accurate and well-coordinated across service providers.
- Prepare and manage client documentation, confirmations, and payment schedules.
- Monitor service delivery to guarantee smooth and successful tour execution.
Client Experience & Relationship Management
- Maintain regular communication with clients before, during, and after travel.
- Manage itinerary changes, special requests, and complaints in a professional manner.
- Conduct post-travel follow-ups to collect feedback and encourage repeat business and referrals.
Administration, Reporting & Team Coordination
- Maintain accurate records of bookings, supplier correspondence, and payments.
- Work closely with the finance department to ensure timely invoicing and settlement of payments.
- Support marketing efforts by sharing destination knowledge and contributing to promotional activities.
Qualifications & Experience
- A BA/BSc/HND qualification is required.
- Strong knowledge of Kenyan destinations and regional travel routes.
- Proficiency in reservation systems and Microsoft Office applications.
- Demonstrated sales ability with a strong customer-focused mindset.
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