The Senior Officer, Payment Trade and TBO is primarily responsible for ensuring the timely processing of Payments, Trade & TBO transactions in line with current bank policies and procedures.
Responsibilities
Financial & Management Development
- Enhance the bank’s revenue targets by ensuring 100% revenue collection for all treasury products.
- Ensure complete and accurate processing of all payment, trade & TBO finance transactions and collection of commissions thereof.
- Eliminate financial losses emanating from processing fraudulent transactions.
- Ensure efficiency through monitoring staff time management so as not to impact work performance negatively.
- Identify training needs of staff and liaise with the line manager & HR for assistance.
Customer Perspective
- Provide a high quality of service to all clients within agreed Service Level Agreements (SLAs).
- Customer complaints must be resolved within the Turnaround Time (TAT).
- Ensure high quality of communication to internal and external clients, both verbal and written.
- Take ownership when dealing with queries, offer suggestions and conclude constructively by investigating and resolving whilst protecting the bank’s reputation.
- Ensure no exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.
Operational Excellence
- Confirm, monitor contract settlements and reconcile entries to confirm receipts and payments.
- Perform Nostro accounts reconciliation.
- Ensure complete and accurate processing of all payments, trade & TBO contracts and related transactions in the SWIFT and core banking system.
- Ensure opening and closing FX rates maintenance.
- Prepare and submit regulatory reports on time.
- Ensure all title documents are handled as per bank procedure and held under dual control.
- Ensure that all due diligent checks have been conducted with regard to compliance.
- Perform deal confirmation matching.
- Co-ordinate with other departments to ensure smooth and timely execution of client instructions.
- Handle query resolution and analysis.
- Prepare audit reports for counterparties.
Risk and Control
- Custody of contracts: Responsible for ensuring safekeeping of treasury trade documents within the department.
- Ensure minimal errors by ensuring accuracy in Payment, trade & TBO deals capturing in SWIFT and core banking system.
- Ensuring departmental compliance to both local and external regulatory requirements, e.g., Anti-Money Laundering, US sanctions, CBK guidelines.
- Ensure that monthly reconciliation schedules and risk attestations are carried out and submitted.
Learning and Development
- Execution of any other duty as allocated from time to time by senior management.
- Keeping up with any developments in the department to remain informed and relevant.
- Provide support to the team leader ensuring effective teamwork across the payment, trade & TBO function.
- Support and adopt the implementation of change initiatives.
- Provide suggestions to the line manager on improvements and solutions based on knowledge of payment, trade & TBO.
- Continuously look for opportunities to further develop own skills and expand knowledge base.
- Obtain constant feedback on personal development from your line manager and other team leaders.
- Train and develop back-ups within the department to ensure continuity of business.
Direct Reports to this Position
- Payment, trade & TBO Senior Officers
Customers of this Position
- Treasury, Correspondent Banking, Finance, Credit, all branches.
Required Knowledge, Skills and Experience
- Business graduate and postgraduate from an accredited University (BA/BSc/HND qualification).
- Minimum of five (5) years of working experience in payments, trade and TBO.
- Professional qualifications – Specialist training e.g. ACI Operations, Trade CDCS, CSDG etc. as an added advantage.
- Proficiency in computer packages e.g. MS Word and Excel.
- Excellent Communication skills and excellent interpersonal skills.
- Accuracy and Attention to details.
- Ability to work under pressure and meet specified deadlines to contribute to attaining organizational goals.
Competencies
- Team spirited
- Eager to learn, coach and mentor
- Pro-active
Problem Solving Attributes
- Analytical
- Self-Driven
- Professionalism
- Innovation
Accountability
- Delegated Authority.
- Custody of payments, trade & TBO documents.
