This role involves defining the bank’s digital payments, wealth, and investments product portfolio strategy, ensuring alignment with the division and the bank’s overall strategy to deliver set KPIs and secure senior management alignment. The Senior Manager will be responsible for driving the commercial success and operational excellence of digital payment products across KCB's channels.
Key Responsibilities
- Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.
- Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels.
- Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs.
- Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements.
- Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure, and intuitive payment journeys with high adoption.
- Collaborate with partners (e.g., fintechs, payment networks, etc.) and internal teams to deliver integrated solutions.
- Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
- Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments.
- Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
- Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy.
Daily Responsibilities
- Develop detailed business requirements and user stories that can be used to create features specifications, architecture and value propositions for each product and service.
- Work closely with cross functional teams and vendors in the product development cycle to ensure timely delivery of features, processes, services and products to market.
- Proactively identify and resolve issues that may impair the division’s ability to meet strategic, financial and technical goals.
- Work with commercial leadership to understand the customers and their needs and concerns as well as define solutions for delivery.
- Support the Head, Product Development in the delivery of the unit’s objectives.
- Project Management and delivery.
- Champion the bank’s digital transformation journey.
Qualifications and Experience
The successful candidate should have the following:
- A Bachelor’s degree from a recognized university.
- Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.
- At least six years in managerial experience in leading digital product management and managing teams.
- At least six years relevant work experience with specific experience in:
- 6 years’ experience in Digital Payments, Wallets and/or investment product management or development (essential).
- 5 years’ experience in Delivery/Management of Consumer products and services in a high growth environment (essential).
- 4 years’ experience in Building relationship networks and Managing teams (essential).
- 4 years’ experience in Project Delivery/ Management (essential).
- 4 years’ experience in financial services, Sales & Service (desired).
