The International Union for Conservation of Nature (IUCN) is seeking a Regional IT Network/Systems Officer to manage and optimize regional IT infrastructure. This senior role involves coordinating with the Global Information Systems team to develop computing standards, managing cloud environments, and ensuring cybersecurity compliance while providing advanced technical support across the region.
Responsibilities
IT Strategy, Planning & Service Delivery
- Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery and projects.
- Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
- Evaluate user needs and service effectiveness, recommending scalable and secure technology solutions.
- Lead regional ICT projects, including infrastructure planning, budgeting, and vendor coordination.
Systems & Infrastructure Administration
- Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, and hybrid cloud environments.
- Manage and optimize cloud infrastructure (including AWS) for performance, cost efficiency, and security.
- Administer enterprise platforms such as Microsoft 365, Active Directory, Azure AD, Windows Server, and related ERP/HRIS systems.
- Oversee configuration, deployment, patch management, and updates using centralized tools like SCCM.
Cybersecurity, Compliance & Business Continuity
- Implement cybersecurity controls including endpoint protection, firewalls, and threat detection.
- Ensure software license compliance and IT asset management across regional offices.
- Conduct backup and recovery operations and business continuity planning.
- Mitigate security threats in alignment with global IT policies and standards.
End-User Support & Capacity Building
- Provide advanced technical support for hardware, software, enterprise applications, and network infrastructure.
- Manage lifecycle support for all end-user devices and videoconferencing systems.
- Deliver user training on Microsoft applications and enterprise systems to enhance digital adoption.
- Participate in the global "follow-the-sun" IT support framework.
Governance & Leadership
- Maintain IT procedures, system documentation, and troubleshooting guidelines.
- Lead IT procurement and vendor relationship management.
- Supervise and coordinate regional IT staff and consultants.
Requirements
- University degree or equivalent in an IT/Computer-related field.
- Minimum 6-8 years of experience in End User Computing and Network/Systems environments.
- Proficiency in managing Windows 11, Apple iOS, and Android mobile devices.
- Hands-on experience with Microsoft SCCM for configuration and patch management.
- Experience with Service Desk management tools and processes.
- Fluency in written and oral English and Kiswahili.
How to Apply
Interested and qualified candidates should apply online through the IUCN Human Resources Management System (HRMS) via the following link: https://www.myjobmag.co.ke/apply-now/1175633. Ensure your application is submitted by March 24, 2026.
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