Receptionist

As a Receptionist, you will be the first point of contact for guests and a key representative of the hotel's brand. Your role involves managing the front desk, coordinating guest arrivals and departures, and providing exceptional customer service to ensure a memorable stay for all visitors.

Responsibilities

• Greeting and welcoming guests upon arrival at the hotel.
• Managing the check-in and check-out processes efficiently.
• Handling guest inquiries and providing accurate information about hotel services and local attractions.
• Answering, screening, and forwarding incoming phone calls.
• Maintaining a clean and professional reception area.
• Processing payments and maintaining accurate guest records.

Requirements

• Minimum of 3 years' experience in a similar position, preferably within the hospitality industry.
• Diploma or Certificate in Hospitality Management, Front Office Operations, Tourism, Customer Service, or a related field.
• Strong communication and interpersonal skills.
• Excellent customer service skills and professional presentation.
• Ability to work flexible shifts, including weekends and public holidays.
• Computer literacy; experience with hotel management systems will be an added advantage.

How to Apply

If you are interested in this position, please send your CV & Cover Letter with the job title as the subject line to: careers@theboma.co.ke before the deadline on 4th May, 2026.