Role Overview
We are seeking dynamic and guest-service-focused individuals to join our team as Casual Servers within a bustling 5-star hotel environment. The ideal candidates will have a passion for seamless execution of exceptional service, possess excellent communication skills, a strong background in banquets and event service, and thrive in a fast-paced luxury hospitality setting.
Key Responsibilities
Guest Service
- Provide warm and personalized service to guests, ensuring a memorable dining experience.
- Greet guests upon arrival, assist with seating arrangements, and provide menus.
- Offer recommendations and answer questions about menu items, ensuring guests' needs are met.
Order Management
- Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
- Ensure orders are delivered in a timely and organized manner, adhering to quality standards.
Knowledge of Menu
- Possess in-depth knowledge of the menu, including ingredients, preparation methods, and potential allergens.
- Stay informed about daily specials and promotional offerings.
Upselling and Recommendations
- Proactively suggest additional items or upgrades to enhance the guest experience.
- Provide recommendations for wine pairings and other beverage options.
Table Maintenance
- Monitor and maintain cleanliness and organization of tables, chairs, and dining areas.
- Attend to guests' needs throughout the meal, including refilling drinks and clearing empty plates.
Banquet Set-Up
- Assist in the set-up of banquet rooms, ensuring all tables, chairs, linens, and table settings are arranged according to event specifications.
- Collaborate with the banquet team to arrange décor and other event elements.
Team Collaboration
- Collaborate effectively with kitchen and bar staff to ensure seamless service.
- Communicate guest feedback and special requests to relevant team members.
Upscale Presentation
- Present a polished and professional appearance, adhering to the hotel's grooming and uniform standards.
- Handle silverware, glassware, and other tableware with care and precision.
Adherence to Policies
- Adhere to health and safety regulations, food handling guidelines, and hotel policies.
- Maintain a high level of cleanliness in personal work areas and adhere to hygiene standards.
Requirements
- A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma.
- Previous experience in a high-end restaurant or luxury hotel setting preferred.
- Exceptional guest service and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of fine dining etiquette and service standards.
- Strong communication and teamwork skills.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as per the business needs.
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