Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Role Overview
As a Program Manager, you will be responsible for overseeing the successful delivery of complex IT programs. Your role involves developing formal and comprehensive program delivery plans, ensuring the utilization of tools and metrics to track and improve performance, and enforcing quality gates throughout the project life cycle. You will be a key driver in collaborative problem-solving and stakeholder engagement to realize shared business goals.
Key Responsibilities
Policy Compliance: Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in every aspect of your work.
Health and Safety: Adhere to safety, health, and wellbeing policies and guidelines in all actions and decisions.
Program Planning: Develop formal program delivery plans by integrating deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate execution and closing.
Performance Tracking: Utilize tools and metrics (EPM, MS Project, SharePoint, Project Initiation Documents) to track and improve project performance.
Execution Management: Manage program progress ensuring activities are executed as planned to achieve project objectives.
Quality Control: Enforce quality gates during implementation, involving stakeholder engagement and communication management until closure.
Risk Management: Manage and escalate risks and issues appropriately throughout the project life cycle.
Financial Oversight: Ensure timely CAPEX Utilization & Receipting for all projects within your domain.
Reporting: Prepare and disseminate project reports, updates, and governance meeting presentations.
Knowledge Sharing: Contribute to the project management knowledge base by sharing lessons learned and best practices to build colleague capabilities.
Team Collaboration: Facilitate cooperation within teams and with stakeholders through collaborative problem-solving and teamwork.
Leadership: Provide leadership support for direct reports, including performance appraisals, motivation, and training.
Job Requirements
Education: A Degree in ICT or a Business-related field.
Certifications: Certified in PMP or PRINCE 2 and Agile certification.
Experience: At least 4 years’ experience in managing IT projects.
Framework Knowledge: Demonstrate strong knowledge of Waterfall and Agile concepts in project delivery.
Soft Skills: Proven ability to motivate teams to achieve business outcomes.
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