The IT Solutions Assistant (SC5) at the World Food Programme (WFP) delivers high-quality technical support, system maintenance, and data management to ensure effective IT service delivery. This role focuses on supporting the end-to-end delivery of IT solutions, translating business needs into technical requirements, and managing digital project documentation to support the organization's humanitarian mission.
Key Responsibilities
- Project Coordination: Support end-to-end delivery of IT solutions by coordinating workplans, timelines, dependencies, and stakeholders across Country Office (CO) and Global HQ teams.
- Requirement Analysis: Translate business needs into clear user stories, acceptance criteria, and rollout requirements in collaboration with process owners and technical teams.
- Documentation: Develop and maintain project documentation including scope, RAID logs, rollout plans, cutover checklists, and communications to support controlled implementation.
- Solution Development: Coordinate solution configuration and automation development (Microsoft 365/Power Platform and approved systems) to meet agreed scope, quality, and schedule.
- Rollout Management: Plan and execute solution rollout activities, including pilot deployments, phased releases, and production cutovers, ensuring business continuity and minimal disruption.
- Compliance & Governance: Ensure releases comply with TEC engagement processes, data protection requirements, and architectural guardrails; coordinate change approvals and communications.
- User Validation: Lead end-user validation by coordinating test plans, User Acceptance Testing (UAT) sessions, defect triage, and go/no-go readiness assessments.
- Change Management: Execute change management activities (stakeholder mapping, impact assessments, and change champions) to support smooth transitions to new ways of working.
- Enablement & Training: Develop role-based enablement materials (job aids, quick reference guides, FAQs) and support user training sessions.
- Post-Implementation Support: Ensure post-go-live hypercare, coordinate incident/defect resolution with IT Service Management (ITSM), and manage escalations.
- Performance Monitoring: Monitor usage and adoption metrics, gather user feedback, and identify enhancements to improve user experience, performance, and compliance.
- Reporting: Provide regular status updates and implementation reporting to stakeholders, highlighting progress, risks, and next steps.
Qualifications and Experience
- Education: Completion of secondary school education. A university degree in Computer Science or Information Systems is highly desirable.
- Experience: Hands-on experience in the end-to-end delivery of IT/digital projects (planning, execution, monitoring, and close-out).
- Methodology: Experience applying project delivery approaches and standards such as PRINCE2, PMP, or Agile/Hybrid and maintaining core artifacts.
- Change Management: Proven experience supporting solution rollout, stakeholder management, user communications, and training coordination.
- Technical Skills: Experience coordinating UAT, go-live readiness, hypercare, and continuous improvement based on user feedback.
- Languages: Fluency in both oral and written English. Knowledge of another UN official language is desirable.
- Certifications: Professional certifications in Project Management frameworks are desirable.
How to Apply
Interested and qualified candidates should apply online through the official WFP recruitment portal. Use the link below to access the application page:
Apply for IT Solutions Assistant, SC5
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