Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
We are seeking a dynamic and experienced Product Manager to lead our supplier relations and product offerings within our East Africa Destination Management Company (DMC) operations. The role involves managing the end-to-end supplier lifecycle, from contract negotiation and vendor vetting to resolving complaints and updating clients on market trends. The successful candidate will be pivotal in supporting exceptional service delivery and ensuring the utmost comfort and luxury for our guests.
Key Responsibilities
Contract Negotiation & Management: Negotiate and manage contracts with hotels, transport, and activity providers to ensure the best terms and quality.
Vendor Vetting: Vet and onboard new suppliers to ensure they meet the collection's high quality and service standards.
Complaint Resolution: Efficiently resolve supplier-related complaints and maintain high levels of customer satisfaction.
Relationship Building: Develop and maintain strong, reliable supplier relationships to ensure service consistency.
Communication & Updates: Communicate new product updates and emerging market trends effectively to both clients and internal teams.
Performance Monitoring: Monitor supplier performance and enforce strict contract compliance.
Process Improvement: Identify and drive process improvements within vendor and product operations to enhance efficiency.
Requirements
Experience: 3-5 years' professional experience in product or supplier management within the travel or hospitality industry.
Industry Knowledge: Ideally, experience working within a Destination Management Company (DMC) and strong knowledge of the East African tourism market.
Skills: Excellent negotiation, communication, and vendor relationship management skills.
Competencies: Customer-focused approach with solid problem-solving abilities.
Education: Bachelor's degree in Business, Tourism, Hospitality, or a related field.
Technical Proficiency: Proficiency in travel management software and Microsoft Office suite.
How to Apply
Interested candidates should send their C.V. to recruitment@hemingways.co by 15th March 2026.
How to Apply
Interested candidates should send their C.V. to recruitment@hemingways.co by 15th March 2026.