Product Manager

Key Responsibilities

• Contract Negotiation & Management: Negotiate and manage contracts with hotels, transport, and activity providers to ensure the best terms and quality.
• Vendor Vetting: Vet and onboard new suppliers to ensure they meet the collection's high quality and service standards.
• Complaint Resolution: Efficiently resolve supplier-related complaints and maintain high levels of customer satisfaction.
• Relationship Building: Develop and maintain strong, reliable supplier relationships to ensure service consistency.
• Communication & Updates: Communicate new product updates and emerging market trends effectively to both clients and internal teams.
• Performance Monitoring: Monitor supplier performance and enforce strict contract compliance.
• Process Improvement: Identify and drive process improvements within vendor and product operations to enhance efficiency.

Requirements

• Experience: 3-5 years' professional experience in product or supplier management within the travel or hospitality industry.
• Industry Knowledge: Ideally, experience working within a Destination Management Company (DMC) and strong knowledge of the East African tourism market.
• Skills: Excellent negotiation, communication, and vendor relationship management skills.
• Competencies: Customer-focused approach with solid problem-solving abilities.
• Education: Bachelor's degree in Business, Tourism, Hospitality, or a related field.
• Technical Proficiency: Proficiency in travel management software and Microsoft Office suite.

How to Apply

Interested candidates should send their C.V. to recruitment@hemingways.co by 15th March 2026.