Operations Officer

The ideal candidate will ensure food quality, service excellence, cost control, and compliance with health and safety standards while leading teams to deliver a consistent and exceptional customer experience. This role requires a strong leader with operational expertise, financial discipline, and the ability to thrive in a fast-paced hospitality environment.\n\n### Key Responsibilities\n- Oversee daily operations across five locations, ensuring efficiency in kitchen workflow, service delivery, and hygiene standards.\n- Maintain food quality and consistency while enforcing brand standards and SOPs.\n- Ensure proper BBQ cooking standards, including grill operations, smoker use, and preparation timing.\n- Recruit, train, schedule, and supervise chefs, pitmasters, and service crew.\n- Conduct performance reviews, manage discipline, and foster a positive team culture.\n- Monitor food costs, portion control, and wastage to maintain profitability.\n- Track daily sales performance and control labor costs through efficient scheduling.\n- Manage inventory, stock levels, and supplier coordination to ensure uninterrupted operations.\n- Uphold high service standards and promptly resolve customer complaints and service issues.\n- Ensure cleanliness, ambiance, and overall guest satisfaction across all locations.\n- Enforce food safety standards and maintain readiness for health inspections.\n- Ensure compliance with fire safety regulations and safe grill operations.\n\n### Key Qualifications\n- Diploma or degree in Hospitality Management, Business Administration, or a related field.\n- 2–3 years’ experience in restaurant or multi-branch operations management.\n- Strong leadership and team management skills.\n- Solid knowledge of BBQ or grill kitchen operations.\n- Proven ability in cost control, inventory management, and operational efficiency.\n- Strong problem-solving skills and ability to make decisions under pressure.\n- Excellent organizational, communication, and interpersonal skills.\n- Customer-focused, detail-oriented, and results-driven.\n\n### How to Apply\nInterested and qualified candidates should apply online by visiting the Summit Recruitment and Search website via the following link: . Ensure you submit your application before the deadline.