As a Motor Assessor at APA Life Assurance Company Ltd, you will be responsible for evaluating motor-related claims, providing recommendations on repair estimates, and managing relationships with repairers and external assessors. The role involves technical assessment, fraud detection, and ensuring cost-effectiveness in the claims process through monitoring salvage and part sourcing.
Key Responsibilities
Claims Management: Receiving, reviewing, distributing, and giving recommendations on motor-related claims mail. This includes advising on motor claims repair estimates.
Assessor Coordination: Reviewing external assessors' reports and, where possible, supplying parts and coordinating the process or directly negotiating with repairers.
Fraud Detection: Perusing claim documents to confirm claims are in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to investigators.
Project Plato Oversight: Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. This includes maintaining Plato records and attending group meetings.
Field Assessment: Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field regarding repair complaints and dispute resolutions.
Salvage Duties: Responsible for managing salvage duties.
Garage Visits: Making regular visits to garages to check on ongoing repairs.
Inter-departmental Liaison: Participating in company CSR and brand building activities in liaison with other departments. Advising other departments on vehicle types with high claim frequency or severity, real repair costs, and accident trends. Providing caution on underwriting vehicles with expensive or hard-to-source parts and ensuring proper vehicle valuation.
Customer Service: Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
