The role holder will be responsible for driving policy persistency through proactive client engagement, effective follow-up on outstanding premiums and implementation of structured retention strategies. The role focuses on managing policies at risk of lapsing, reinstating lapsed policies and influencing customer decisions through timely, solution-oriented interactions. The role holder is expected to maintain continuous engagement with policyholders, understand the underlying reasons for non-payment or policy exit and provide appropriate solutions that align with both customer needs and business objectives. Additionally, the role requires accurate data management, reporting and collaboration with internal stakeholders to ensure seamless policy servicing and improved customer experience.
Responsibilities and Duties
Drive policy persistency through proactive client engagement and structured retention strategies.
Manage policies at risk of lapsing and facilitate the reinstatement of lapsed policies.
Influence customer decisions through timely, solution-oriented interactions.
Maintain continuous engagement with policyholders to understand reasons for non-payment or policy exit.
Provide appropriate solutions that align with customer needs and business objectives.
Ensure accurate data management and regular reporting.
Collaborate with internal stakeholders for seamless policy servicing and improved customer experience.
Qualifications and Experience
Bachelor’s degree in Insurance, Finance, Business Administration, or a related field.
Diploma in Insurance or progress towards a professional qualification is an added advantage.
Minimum of 2 years’ experience in a customer-facing role within insurance or financial services.
Proven experience in client engagement, collections, retention or policy servicing.
Exposure to life insurance operations, persistency management or contact center environments is an added advantage.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number JLIL 404 and Position by 21st April 2026.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number JLIL 404 and Position title by 21st April 2026.
