Minet is a trusted pan-African advisor that meets the uncertainties of tomorrow by delivering risk and human capital solutions today. As the largest Aon Global Network Correspondent, Minet has access to a network of over 50,000 colleagues in 120 countries as well as proprietary data, research and analytics which enable us to manage and secure the risks of tomorrow and provide clients with an unrivalled advantage.
Role Purpose
The Account Executive will handle allocated clients' claims and manage the insurance claim process for all general insurance claims in motor, property, liability, and work injury claims at both retail and corporate lines.
Duties and Responsibilities
Claims Advisory and Advocacy
Reviewing and analyzing client claims, applications, and adjustments and determining whether a client is covered under their insurance policy.
Ensuring that the claim has been properly adjudicated and processed within reasonable timelines.
Researching and drafting appropriate professional and technical responses to claims issues.
Providing clients with competent insurance policy and claims expert opinions based on knowledge and analysis of facts.
Meeting clients and concerned stakeholders for complaint and dispute resolution.
Client Account and Claims Relationships
Managing claims for assigned client accounts with due diligence and integrity.
Processing claims efficiently and accurately, ensuring prompt payments for all valid claims in accordance with policy terms.
Maintaining effective communication with policy holders to ensure transparency throughout the claims process.
Ensuring that all claims are resolved and finalized within reasonable timeframes, adhering to internal and regulatory standards.
Maintaining Claims Records, Data and Reporting
Properly handling client information and storage of claims documents, ensuring claim files are updated.
Accurately capturing claims data in the Core Claims Systems.
Preparing monthly reports for clients and management, highlighting claims trends.
Complaints & Issues Handling
Handling customer complaints regarding claims from the portfolio of accounts and by escalation from direct reports.
Meeting clients and stakeholders on the ground for dispute resolution.
Key Result Areas
100% Client Retention.
Claims life cycle lead time: 25 - 30 days for simple claims and 90 - 180 days for complex claims.
Achievement of a 115% claims closure rate annually.
Maintaining a Customer Satisfaction Index of 85% and a Net Promoter Score of 60%.
100% compliance with processes, policies, and procedures.
Requirements and Skills
At least 3 years of experience in a busy general insurance claims environment.
Bachelor’s Degree in a Business or Legal Studies-related discipline from a recognized university.
Professional Diploma in ACII or AIIK.
Strong analytical and risk management capability.
Excellent computer skills.
Creative and strategic thinking.
Good organizational skills, agile, resourceful, and collaborative.
How to Apply
Interested and qualified candidates should apply online by visiting Minet Kenya on hr.minet.co.ke. Applications should be submitted by April 22, 2026.
How to Apply
Interested and qualified candidates should apply online through the Minet Kenya recruitment portal. Visit Minet Kenya on hr.minet.co.ke to submit your application. Ensure all documents are uploaded correctly before the deadline on April 22, 2026.
