Leader Support Specialist

Responsibilities

• Act as the primary point of contact and advocate for ecclesiastical leaders (Bishops, ward, and stake clerks) in assigned areas.
• Respond to calls, messages, or emails and provide education on new systems and processes.
• Understand leader challenges and analyze the best ways to resolve issues completely and timely with minimal assistance.
• Use the Collaboration Cloud to provide specialized knowledge to meet ecclesiastical leaders' needs.
• Resolve technical, process, and administrative enquiries via phone and email.
• Assist in creating specific training and self-help materials for leaders.
• Provide input into process, procedures, systems, and training improvements based on leader feedback.
• Identify ways to improve processes and provide feedback to the Area Leader Support Manager.
• Work with the Global Services Department (GSD) and Area personnel as needed.
• Perform any other duties as assigned by the manager.

Requirements

• Must be worthy to hold a current temple recommend.
• A Bachelor's Degree and 1 year of applicable work experience in a contact center environment, OR a combination of education and applicable experience totaling 5 years.
• Strong listening skills to understand customer needs.
• A customer-focused approach to finding solutions and working with leaders.
• Ability to provide feedback on processes to facilitate improvements.
• Experience with a Customer Relationship Management (CRM) system, specifically ServiceNow.
• Knowledge of Church organization and leader responsibilities is an added advantage.