Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. We are looking for detail-oriented and thoughtful people to join our team. You will be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Duties and Responsibilities
Diagnose and solve customer problems effectively.
Communicate effectively via chats, calls, and video calls with our customers.
Coordinate effectively with peers and your manager.
Contribute to a high-performance and friendly workplace culture.
Requirements and Qualifications
Education: BA/BSc/HND qualification.
Language Skills: Excellent written and verbal communication in English (for English speaking agents) and/or Spanish (if applying for Spanish Bilingual roles).
Skills: Strong problem-solving skills and a sense of humour.
Work Ethic: Detail-oriented, thoughtful, and capable of independent thinking.
Interested and qualified candidates should go to the Influx application page at https://www.myjobmag.co.ke/apply-now/1186865 to submit their application via the Typeform link provided on the page.
