This onsite role provides the first line of operational support across Security and Network domains—triaging security alerts, monitoring network availability, executing SOP-driven actions, and escalating effectively to specialised L2/L3 teams. Apeiro, a subsidiary of Sirius International Holding, was founded to address challenges faced by governments in managing healthcare systems. We stand at the junction of Health and Technology, offering countries high-quality medical care and universal health coverage solutions.
Key Responsibilities
- Apply Security (50%): SIEM/EDR monitoring, IOC enrichment, phishing triage, basic containment actions, ticket management, and SOAR playbook execution.
- Network (50%): NMS monitoring, link/device health checks, first-line diagnostics, vendor/ISP coordination, and standard changes.
- Operational Excellence: Maintain run-books, contribute to Knowledge Base (KB), ensure SLA adherence, and complete thorough shift handovers.
- Cross-Functional Coordination: Collaborate with Incident Response, Network Engineering, Cloud, and Service Desk teams.
Must-Have Skills
- Security: SIEM/EDR basics, malware/phishing fundamentals, identity and endpoint hygiene basics.
- Networking: TCP/IP, VLANs, routing basics, VPNs, Wi-Fi basics, and firewall fundamentals.
- Tooling: ServiceNow/Jira; SolarWinds/PRTG; Sentinel/Splunk/QRadar; Defender/CrowdStrike; basic SOAR familiarity.
- Process: ITIL® incident/change management, SOP adherence, and documentation discipline.
- Soft Skills: Clear communication, prioritization, and collaboration in a shift-based environment.
Qualifications and Certifications
- Education: BA/BSc/HND degree in a relevant field.
- Preferred Certifications: Security (Security+, SC-200, CEH) and/or network (CCNA, Network+) credential; ITIL® 4 Foundation is a plus.
Key Performance Indicators (KPIs)
- MTTA, triage accuracy, FCR for run-book cases, escalation hygiene, playbook adherence, and proactive detection ratio.
How to Apply
Please submit your CV and cover letter to Kenya.Careers@apeiro.digital. Applications will be reviewed on a rolling basis.
.gif){kind=logo}
