Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
As a Guide at Angama Mara, you will play a special role in each guest journey leading game drives, offering thoughtful insights, and helping guests connect with the wildlife, landscapes, and seasons of the Mara. This role blends knowledge, storytelling, and genuine human connection, always with a lightness of touch and a spirit of joy. You will report directly to the Head Guide.
Key Responsibilities
Guest Hosting: Hosting and guiding guests on game drives, offering safe, informative, and personalized safari experiences for every guest.
Wildlife Interpretation: Interpret wildlife behavior and share insights into the ecosystem in a way that is engaging, respectful, and easy to understand.
Safety & Comfort: Always ensure guest comfort and safety, both during drives and while at scenic stops. Uphold all guiding protocols, safety standards, and conservation practices.
Service Excellence: Deliver a guest experience that is joyful, seamless, and in keeping with Angama’s unique approach to hospitality.
Operational Maintenance: Maintain high standards of vehicle care, presentation, and readiness.
Event Support: Support the preparation of safari picnics, sundowners, and other hosted moments in the field.
Team Collaboration: Collaborate closely with lodge and back-of-house teams to ensure smooth handovers and continuity of care. Participate in daily briefings and training sessions.
Guest Relations: Manage guest preferences and feedback with attentiveness and professionalism.
Qualifications and Experience
Education: BA/BSc/HND degree.
Certification: KPSGA Bronze level (Silver preferred or willingness to grow into it).
First Aid: Valid First Aid certificate.
Driving: Valid driving license and Defensive Driving certification.
Experience: At least 2 years’ experience in a guest-facing role at Angama or in another lodge environment.
Cultural Alignment: A strong record of upholding Angama values, especially respect, ubuntu, and joy.
Skills and Qualities
Warm, welcoming, and confident in guiding guests from all over the world.
Deep knowledge of the Maasai Mara’s wildlife, landscapes, and seasonal changes.
A gifted storyteller with a genuine love for the bush and its explorers.
Calm, safety-focused, and highly responsible, especially in challenging or unexpected situations.
Respectful and professional in guest interactions with a flair for personal service.
A true team player who brings joy and humility to the workplace.
How to Apply
To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes, along with any other relevant documentation showcasing your qualifications and experience. Interested and qualified candidates should apply via the application portal provided.
How to Apply
To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes, along with any other relevant documentation showcasing your qualifications, experience, and alignment with the Angama core values. Apply online via the following link: Apply Here
