Job Description
Role Overview\nOur client, a premium lodge in the Masaai Mara, is seeking a Food & Beverage Operations Manager to oversee the day-to-day operations of all dining and beverage outlets. The role is responsible for ensuring exceptional service standards, operational efficiency, compliance with hygiene regulations, and outstanding guest experiences, while driving revenue growth and profitability.\n\n### Core Duties and Responsibilities\n- Oversee and coordinate all food and beverage operations, including restaurants, bars, and events services. Take a hands-on approach to daily operations to ensure service excellence.\n- Develop and monitor departmental budgets, forecasts, and overall financial performance. Monitor stock levels, control costs, and oversee procurement processes to ensure efficiency.\n- Lead, supervise, and support the F&B team, including recruitment, training, and performance management. Conduct regular team briefings and meetings to align staff and address operational issues.\n- Support the development and continuous improvement of menus in line with guest preferences and market trends. Develop and enforce standard operating procedures to ensure consistency and quality across all outlets.\n- Plan and manage events, banquets, and special functions, ensuring smooth execution.\n- Serve as a key liaison for both individual and corporate clients. Review guest feedback and implement improvements to enhance service delivery.\n- Ensure full compliance with health, safety, and hygiene standards, as well as internal policies.\n- Collaborate with sales and marketing teams to promote F&B offerings and drive business growth.\n- Maintain accurate operational records, reports, and documentation.\n\n### Job Specifications and Qualifications\n- Diploma or Bachelor's degree in Hospitality Management, Food and Service Management, Business, Culinary Arts, or a related field.\n- At least 3 years of proven experience in a food and beverage management role, preferably in a luxury or business hotel.\n- Familiar with ERP systems, Hotel management systems, and MS Office software.\n- Passion for culinary trends and a deep understanding of food and beverage service.\n- Experience in cost management, budget controls, and revenue maximization.\n- Demonstrated ability to implement and maintain high standards of hygiene, quality, and productivity.\n\n### Key Competencies\n- Strong leadership and team management skills.\n- High level of professionalism and integrity.\n- Excellent communication and interpersonal skills.\n- Strong attention to detail and organizational abilities.\n- Effective problem-solving and decision-making skills.\n- Superior time management skills.\n\n### How to Apply\nInterested and qualified candidates should forward their CV to: using the position title as the subject of the email.
