Front Office Agent

As a Front Office Agent (Guest Service Agent), you will be the primary point of contact for our guests, ensuring their stay begins and ends with a warm, professional experience. You will handle guest interactions, manage requests, and resolve complaints while maintaining the high standards of the Mövenpick brand.

Key Responsibilities

• Greet guests with a warm welcome and act as the first point of contact.
• Provide efficient, friendly, and professional service to all guests.
• Strive constantly to provide total customer satisfaction.
• Take initiative to ensure all guest interactions (internal or external) are positive and professional.
• Log all guest requests to ensure they are met within established timeframes.
• Handle guest complaints positively and escalate them as required.
• Securely store and deliver guest luggage.
• Participate in training and development programs to enhance skills and guest experience.
• Assist with valet parking duties as required.

Requirements and Qualifications

• BA/BSc/HND qualification in a relevant field.
• Previous customer service experience, preferably within a hotel environment.
• An energetic, team-focused individual with a can-do attitude.
• Ability to work independently and demonstrate initiative in a dynamic environment.
• Enthusiasm for connecting with guests and hearing their stories.
• Ability to provide prompt service and build rapport in person and over the phone.
• Self-motivated with a positive and professional attitude.
• Knowledge of Opera PMS is considered a bonus.
• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holidays.

How to Apply

Interested and qualified candidates should apply online via the SmartRecruiters platform through the link provided below.