Hospitality and TourismFull-TimeSenior-level(6+ yrs)
Job Description
At Mövenpick Hotel & Residences Nairobi, we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Reporting to the Country Manager, the Director of Operations - Taskforce is responsible for the overall management and strategic direction of the hotel. This role involves supporting the Country Manager in achieving profit objectives, ensuring financial accuracy across departments, and maintaining the consistent delivery of Mövenpick’s culture and standards. The successful candidate will be a hands-on leader capable of fostering a culture of excellence and continuous improvement.
Responsibilities
Support the Country Manager in the overall management and strategic direction of the hotel.
Assist in the preparation of the annual Operations Plan and achieve the profit objectives therein.
Ensure that monthly financial outlooks for Operating Departments are accurate and are being achieved.
Ensure the consistent implementation and delivery of the Mövenpick Culture and Standards.
Handle all guest concerns and feedback to ensure effective follow up.
Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Capital Expenditure Budget.
Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
Assist in staff planning and the maintenance of productivity levels.
Update and ensure timely awareness of the hotel’s Business Continuity, Emergency and Crisis Management Plans.
Actively involved in the recruitment process of leadership positions within the operating departments.
Function as key member of the Hotel Executive Committee and Leadership Team.
Ensure full compliance with Hotel operating controls.
Collaborate with department heads to optimize efficiency and service quality.
Foster a culture of excellence, teamwork, and continuous improvement.
Ensure compliance with brand standards, policies, and regulations.
Qualifications and Requirements
Minimum 10 years previous hotel experience in a related field (minimum 2 years as Director of Operations or Hotel Manager).
Bachelor’s degree in a related discipline.
Strong analytical, organizational, problem solving and administrative skills.
Ability to adapt to change quickly and strong multi-tasking skills.
Extensive Operations management experience with a proven record to coordinate multiple departments and to achieve goals.
Clear working knowledge of budget planning & execution.
Exceptional interpersonal and guest relations skills, who is hands-on and system knowledgeable.
Proven team-leader with outstanding motivational skills and coaching ability.
Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit-driven, guest satisfaction-oriented solutions.
Lead by example in building strong employee engagement.
Excellent communication and organizational skills.
