At Mövenpick Hotel & Residences Nairobi, we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats, and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. As the Assistant Housekeeping Manager, you will be responsible for ensuring the highest standards of cleanliness and maintenance are upheld across all guest rooms, public areas, and back-of-house spaces.
Key Responsibilities
- Assist in managing daily housekeeping operations, including staff scheduling and task allocation.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards.
- Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests.
- Oversee inventory management of cleaning supplies and linens.
- Train and mentor housekeeping staff on proper cleaning techniques and customer service standards.
- Implement and maintain health and safety protocols in line with local regulations and company policies.
- Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction.
- Handle guest complaints and feedback professionally and efficiently.
- Participate in budget planning and cost control measures for the housekeeping department.
- Support the Executive Housekeeper in administrative tasks and reporting.
- Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met.
- Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting.
- Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment.
- Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed.
Qualifications and Requirements
- Proven experience in housekeeping management.
- Degree or Higher National Diploma (BA/BSc/HND) in Hospitality Management or a related field.
- Strong organizational and leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication skills in English, both verbal and written.
- Proficiency in hospitality management software and MS Office suite.
- In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards.
- Understanding of inventory management and cost control principles.
- Familiarity with health and safety regulations in the hospitality industry.
- Strong problem-solving skills and ability to make decisions under pressure.
- Customer-focused mindset with a commitment to delivering exceptional guest experiences.
- Ability to work flexible hours, including weekends and holidays.
- Multilingual abilities are an added advantage.
How to Apply
Interested and qualified candidates should apply online by visiting the official application link on the SmartRecruiters platform.
