Sheer Logic Management Consultants (SLMC) is seeking a Direct Sales Executive for Home Broadband to be based in Mandera. The primary purpose of this role is to drive customer acquisition, ensure seamless onboarding, and manage sales initiatives within the assigned territory. The executive will also be responsible for providing first-level technical support and monitoring market trends to meet set targets.
Key Responsibilities
Ensure compliance with customer acquisition and onboarding processes, including KYC and customer education on top-up procedures.
Collaborate with the Line Manager to develop, execute, and monitor sales initiatives in the assigned area.
Track adherence to Service Level Agreements (SLAs) regarding customer acquisition and onboarding.
Recover devices from non-compliant customers.
Provide first-level on-ground troubleshooting and resolution for customer issues.
Escalate complex customer and network issues that cannot be resolved at the first level.
Collate daily target achievements and analyze monthly trends within assigned markets.
Prepare dashboards for weekly reviews and other ad-hoc reports as needed.
Monitor and report on competitor activities in the region.
Provide customer insights and suggest products or services that meet their specific needs.
Plan and execute on-ground marketing initiatives such as roadshows, estate storms, and mall activations.
Qualifications and Requirements
A Graduate degree or Diploma in Business Administration or an equivalent qualification.
At least 1 year of outdoor sales experience, preferably within the telecommunications industry (though not mandatory).
An understanding of telecom or fixed wireless trends is an added advantage.
Strong commercial acumen, including an understanding of the competition landscape, devices, packages, and commission schemes.
Tech-savvy with an understanding of solutions across 5G and Fixed Wireless Services.
High level of resilience and the ability to deliver against stretch targets.
A strong entrepreneurial spirit.
How to Apply
Interested candidates should send their CV to talentsourcing@sheerlogicltd.com. Clearly indicate your preferred location in the subject line or within the body of your application.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com. Please ensure you clearly indicate your preferred location (Mandera) in your application.
