Business Development & Customer Success Executive (Schools Market)
Nairobi
Posted 04 March, 2026
Deadline 18 March, 2026
Business DevelopmentFull-TimeJunior-level(1-2 yrs)
Job Description
ElimuTab is the leading educational kids tablet in Kenya, providing a multifaceted eLearning platform that enhances 21st-century learning. Modeled for CBC, Cambridge, Montessori, and the 8-4-4 Curriculum, ElimuTab is dedicated to developing great technology for children both in school and at home. This role involves driving the growth of ElimuTab within the school market through strategic business development and ensuring long-term client satisfaction through dedicated customer success initiatives.
Key Responsibilities
School Business Development: Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
School Onboarding & Training: Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
School Relationship Management & Retention: Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
School Performance Monitoring & Support (Customer Success): Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
Upselling & Account Growth: Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
Reporting & Follow-Up: Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.
Mandatory Requirements
Degree or Diploma in Sales, Marketing, Business Administration, or a related field.
Minimum 2–3 years of proven experience in business development, sales, or customer success.
Experience in outbound sales calls, client onboarding, and training.
Proven track record of meeting sales or account management targets.
Strong communication, presentation, and negotiation skills.
Ability to manage school accounts, follow up on performance, and maintain accurate reports.
Professional approach, discipline, and the ability to work under targets and deadlines.
How to Apply
Interested and qualified candidates should apply through the provided application link which directs to the ElimuTab LinkedIn application page: Apply Now.
How to Apply
Interested and qualified candidates should apply via ElimuTab on LinkedIn. Ensure your application highlights your experience in sales and customer success within the educational sector.
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