Branch Manager - Nderi

Nrs Sacco is a modern SACCO that encourages a saving culture among its members, contributing positively to the Kenyan economy. NRS Sacco offers a variety of tailor-made facilities, products, and services designed to fit the needs and enhance the economic welfare of members in both the informal and formal sectors. The Branch Manager for the Nderi branch will be responsible for overseeing the daily operations to ensure efficient service delivery, adherence to all SACCO policies and regulatory requirements, and achieving targets related to sales, member growth, and overall profitability.

Job Duties

• Oversee the daily operations of the branch to ensure efficient service delivery.
• Ensure adherence to SACCO policies, procedures, and regulatory requirements.
• Monitor and achieve sales targets, member growth, and profitability of the branch.
• Maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Handle and resolve customer complaints and inquiries effectively.
• Prepare and present branch performance reports to senior management.

Job Qualifications and Requirements

Education and Experience:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• At least 2 years of experience in banking, microfinance, SACCO’s, or a similar financial institution.
• 1-2 years of experience in a Branch managerial role.

Skills and Attributes:

• Strong leadership and people management skills.
• In-depth knowledge of Sacco operations, financial products, and services.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet set targets.
• High level of integrity and attention to detail.