Branch Manager - Kinoo

NRS Sacco is a modern SACCO dedicated to encouraging a saving culture among its members, contributing positively to the economy of Kenya. The SACCO brings on board a variety of facilities, products, and services that are tailor-made to fit the needs and enhance the economic welfare of different categories of members in both the informal and formal sectors.

This role, Branch Manager for the Kinoo branch, is responsible for overseeing the daily operations of the branch, ensuring efficient service delivery, regulatory compliance, and driving the branch's growth and profitability.

Job Duties

• Oversee the daily operations of the branch to ensure efficient service delivery.
• Ensure adherence to SACCO policies, procedures, and regulatory requirements.
• Monitor and achieve sales targets, member growth, and profitability of the branch.
• Maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Handle and resolve customer complaints and inquiries effectively.
• Prepare and present branch performance reports to senior management.

Job Qualifications

The ideal candidate must meet the following requirements:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Experience: At least 2 years of experience in banking, microfinance, SACCO’s, or a similar financial institution, with 1-2 years in a Branch managerial role.
• Skills & Attributes:
  • Strong leadership and people management skills.
  • In-depth knowledge of Sacco operations, financial products, and services.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and meet set targets.
  • High level of integrity and attention to detail.