As a Branch Manager in the financial services sector, you will be responsible for driving business growth, ensuring operational excellence, and leading a team to achieve set targets. This senior role requires a strategic thinker who can manage branch profitability while maintaining high standards of compliance and customer service.
Key Responsibilities
Business Growth & Financial Management
Develop and implement branch growth plans focusing on both deposits and lending.
Achieve revenue, profitability, and collection targets.
Maximize income streams and prevent revenue leakage.
Prepare, monitor, and manage branch budgets and costs.
Operations & Compliance
Oversee daily branch operations including opening, closing, and security.
Ensure compliance with banking policies, procedures, and regulatory requirements.
Authorize transactions, vouchers, and accounts within approval limits.
Maintain safe custody of vaults, cash, loan documents, and records.
Submit accurate statutory and internal reports.
Customer Experience
Ensure high-quality customer service across all branch departments.
Build and maintain strong client relationships.
Resolve customer escalations and ensure service excellence.
People Leadership
Lead, supervise, coach, and develop branch staff.
Promote a culture of integrity, accountability, and teamwork.
Risk & Asset Protection
Safeguard branch assets and implement internal controls.
Act as joint custodian of vaults and cash.
Ensure compliance with audit, risk, and governance standards.
Requirements
Academic Qualifications
Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management).
Master’s Degree is an added advantage.
Experience
Minimum 10+ years in banking and business management.
Leadership or management training is an advantage.
Proven track record in branch performance, revenue growth, and staff management.
How to Apply
Interested and qualified candidates should apply online through the CDL Zoho Recruit portal by visiting: Apply for Branch Manager.
How to Apply
Interested and qualified candidates should apply online through the CDL Zoho Recruit portal by visiting: Apply for Branch Manager.
