Branch Manager (Financial Services) - Eldoret

The Branch Manager for Financial Services in Eldoret is responsible for overseeing the overall operations, business growth, and financial management of the branch. The role involves developing growth plans for deposits and lending, achieving revenue targets, ensuring regulatory compliance, and leading a team to deliver high-quality customer service. CDL is a recruitment firm founded in 2003 with expertise in human resources management.

Key Responsibilities

Business Growth & Financial Management

• Develop and implement branch growth plans (deposits & lending).
• Achieve revenue, profitability, and collection targets.
• Maximize income streams and prevent revenue leakage.
• Prepare, monitor, and manage branch budgets and costs.

Operations & Compliance

• Oversee daily branch operations including opening, closing, and security.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Authorize transactions, vouchers, and accounts within approval limits.
• Maintain safe custody of vaults, cash, loan documents, and records.
• Submit accurate statutory and internal reports.

Customer Experience

• Ensure high-quality customer service across all branch departments.
• Build and maintain strong client relationships.
• Resolve customer escalations and ensure service excellence.

People Leadership

• Lead, supervise, coach, and develop branch staff.
• Promote a culture of integrity, accountability, and teamwork.

Risk & Asset Protection

• Safeguard branch assets and implement internal controls.
• Act as joint custodian of vaults and cash.
• Ensure compliance with audit, risk, and governance standards.

Requirements

Academic Qualifications

• Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management).
• Master’s Degree is an added advantage.

Experience

• Minimum 10+ years in banking and business management.
• Leadership or management training is an advantage.
• Proven track record in branch performance, revenue growth, and staff management.

How to Apply

Interested and qualified candidates should apply online through the CDL Zoho Recruit portal via the application link provided.