The Battery Supervisor is responsible for ensuring optimal battery health, safety, and availability across the network by supervising the monitoring and maintenance teams. This role oversees preventive and corrective maintenance, maximizing battery uptime, operational efficiency, and customer satisfaction, while supporting team development, process adherence, and cross-functional coordination.
Key Responsibilities
Lead and manage the battery monitoring and maintenance teams, ensuring effective planning, performance management, and optimal utilization of resources.
Plan, schedule, and coordinate preventive and corrective maintenance activities, including field operations and HQ-based maintenance.
Oversee battery commissioning and lifecycle management, including setup, tagging, SIM configuration, system recording, and initial battery swaps.
Develop, implement, and enforce SOPs for battery monitoring, maintenance, safety, and quality assurance.
Ensure compliance with safety standards, regulatory requirements, and internal policies, proactively identifying and addressing risks.
Coordinate tools, equipment, and parts planning, ensuring availability and readiness for all maintenance activities.
Work closely with the inventory and logistics teams to manage parts requests, transfers, recalls, replacements, and write-offs.
Review battery health data and monitoring reports to optimize maintenance schedules, reduce failures, and improve battery lifespan.
Collaborate with other supervisors and cross-functional teams to align battery operations with overall network and customer service objectives.
Support recruitment, onboarding, and continuous training of technicians, ensuring technical competence and adherence to safety standards.
Monitor team productivity, utilization, and quality of work, providing coaching, feedback, and corrective action where required.
Prepare and present operational and performance reports, including battery health, maintenance outcomes, and team metrics.
Drive continuous improvement initiatives, focusing on process optimization, cost efficiency, safety performance, and customer battery reliability.
Conduct root cause analysis of new or recurring battery failures, sharing findings and technical insights within BT and EE teams to drive corrective and preventive actions.
Collaborate with the Rwanda team on planning and technical knowledge sharing to ensure alignment and consistent battery operations.
Minimum Requirements
Bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, Automotive Engineering, or a related technical field.
Minimum of four (4) years of experience in battery operations, EV systems, energy storage, or a related technical field.
Two (2) years in a supervisory or team leadership role managing technical or field-based teams.
Solid understanding of lithium-ion battery systems, safety standards, and maintenance practices.
Strong analytical and problem-solving skills, with the ability to interpret data and make sound decisions.
Excellent communication and interpersonal skills both written and verbal to engage effectively with customers and technical teams.
Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
Demonstrated teamwork and leadership skills to coordinate technicians and service partners.
Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.
