The Agency Development Officer (Job Ref. No: JLIL 382) is responsible for strengthening agency performance through structured onboarding, continuous skills development, field coaching, and leadership mentoring. The role holder ensures that training programs are effectively translated into field execution, resulting in improved agent productivity, quality business acquisition, manpower growth, and long-term retention. This position serves as a critical link between classroom learning and field implementation by embedding best sales practices, performance discipline, and ethical standards within the agency network.
Key Responsibilities
Agency Capability Development & Training
Coordinate and implement structured post-induction training programs for newly recruited agents.
Facilitate role plays, simulations, and refresher sessions to reinforce product knowledge, selling skills, and compliance requirements.
Develop and customize training materials aligned with company products and market trends.
Conduct learning needs assessments based on performance data and field observations.
Support new agents through structured development pathways.
Collaborate with the central training team to roll out learning initiatives.
Ensure documentation and completion of mandatory training programs.
Field Coaching & Performance Management
Conduct joint field visits and client engagements with agents and sales managers.
Provide real-time coaching on prospecting, pitching, objection handling, and closing techniques.
Implement structured handholding programs for new and underperforming agents.
Observe sales interactions and provide performance feedback.
Develop individual performance improvement plans.
Monitor daily, weekly, and monthly agent activity levels.
Support sales managers in enforcing performance discipline.
Sales Productivity & Business Growth
Drive agent activity, case submissions, and premium production.
Track new agent conversion to ECOP and financial support eligibility.
Support manpower growth and retention initiatives.
Assist in HNI sales pitches and PFM presentations.
Promote quality business acquisition and persistency improvement.
Participate in sales campaigns and branch activations.
Leadership & Talent Development
Coach and mentor sales managers, team leaders, and senior agents.
Support leadership development and succession planning initiatives.
Identify and develop high-potential agents.
Build management capability in coaching and team leadership.
Promote professionalism and accountability within agency structure.
Monitoring, Reporting & Continuous Improvement
Analyze activity management reports and productivity dashboards.
Prepare weekly and monthly coaching and training reports.
Track effectiveness of learning interventions.
Maintain accurate training and coaching records.
Identify improvement opportunities and recommend solutions.
Support internal audits and performance reviews.
People & Culture
Actively participate in cross-functional project teams to drive collaboration and innovation.
Maintain 100% compliance with annual training plans.
Attain Cultural Alignment Index (CAI) target scores by embedding Jubilee’s values into work.
Brand & Customer Experience
Uphold brand values, service standards, and market positioning.
Ensure agents represent the organization professionally in all customer interactions.
Champion positive customer experience and relationship management.
Requirements
Academic Background & Relevant Qualifications
Bachelor’s Degree in Business Administration, Marketing, Insurance, or a related field.
Certified Trainer / ECOP Qualification.
Diploma in Insurance qualification (added advantage).
LOMA/CII/IIK Qualification (added advantage).
Minimum of 1–2 years’ experience in insurance agency sales, training, or business development.
Proven experience in agent onboarding, coaching, and performance management.
Experience working with sales leadership teams.
Exposure to training design and facilitation is an added advantage.
Demonstrated track record of improving sales and productivity outcomes.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number (JLIL 382) and Position by 25th February 2026.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number (JLIL 382) and Position by 25th February 2026.
