Toll Operations Attendant

This role involves monitoring and operating electronic toll collection (ETC) systems, providing critical first-line technical and customer support to motorists, ensuring accurate transactions, maintaining compliance, and promptly reporting system or equipment issues to uphold safe and efficient toll plaza operations.

Key Responsibilities

• Monitor and oversee the functionality of electronic toll collection (ETC) systems and lane equipment in real-time.
• Provide first-line technical support and customer service to motorists regarding account issues, payment failures, and tag malfunctions.
• Verify vehicle classification and escalate discrepancies for automated billing systems.
• Document and report system errors, lane violations, and equipment faults promptly to the technical and supervisory teams.
• Educate the public on the use of electronic tolling, account registration, and compliance procedures.
• Maintain detailed logs of daily operations, incidents, and customer interactions.
• Ensure compliance with traffic and safety regulations at the toll plaza.
• Collaborate with maintenance and IT teams to facilitate quick resolution of technical issues.

Qualifications and Requirements

Education A minimum of a Certificate or Diploma in any of the following fields is required: Information Technology (IT), Business Management, Customer Service, or a related technical/vocational field.

Experience At least 1 year of experience in a system-based operations role, such as:

• Parking system operator
• Gate control / access control attendant
• Helpdesk / customer support agent
• CCTV / control room monitoring