Community Services and DevelopmentFull-TimeSenior-level(6+ yrs)
Job Description
Role Overview
The Technical Assistance (TA) Performance Management provides day-to-day technical oversight and coordination for performance management across three assigned sub-counties. The role ensures that Living Goods’ TA model is effectively embedded within the County Health System by strengthening data quality, accountability, and supervision structures at both county and sub-county levels. The TA Performance Manager also drives data-informed decision-making, supports the implementation of Improvement Operational Plans (IOPs), and builds the capacity of CHMT and SCHMT teams for sustainable community health service delivery.
Responsibilities
TA Performance Management & Supervision (20%)
Support the adoption and institutionalization of supervision and performance management frameworks at the sub-county level, ensuring alignment with government-led structures.
Coordinate the development, tracking, and routine review of Improvement Operational Plans (IOPs) to address performance gaps and guide adaptive management.
Facilitate joint supervision and review processes with CHMTs and SCHMTs, including supervision visits and performance review meetings, to monitor service delivery and integrate Living Goods’ TA approaches.
Data Quality, Learning & Evidence Use (30%)
Strengthen data quality and reporting by ensuring accurate, timely submissions across e-CHIS, DHIS2, and AfyaBI.
Lead regular Data Quality Assessments (DQAs) and validation exercises with CHMTs; refine e-CHIS workflows to close functionality gaps.
Analyze performance data to identify trends, bottlenecks, and opportunities for improvement to inform decision-making.
Promote learning by facilitating data-driven sessions and documenting success stories and lessons learned.
Capacity Strengthening & Coaching (30%)
Strengthen the capacity of CHMTs, SCHMTs, and CHAs through targeted training, mentorship, and technical coaching on data-driven management and supervision.
Support the rollout and effective use of digital tools and performance dashboards.
Promote a culture of accountability and continuous improvement across the county.
Coordination & Stakeholder Engagement (10%)
Represent Living Goods in county-level technical forums and performance review platforms.
Coordinate with implementing partners to promote complementarity, avoid duplication, and support cross-learning.
Risk Management (10%)
Identify operational, political, and systemic risks affecting performance and propose mitigation measures.
Ensure compliance with safeguarding, PSEAH, anti-fraud, and governance standards.
Monitor and report on challenges affecting TA delivery, including data inconsistencies and coordination bottlenecks.
Qualifications and Experience
Bachelor’s degree in Community Health, Health Systems Strengthening, or Public Health.
A minimum of 7 years of relevant professional experience.
Proficiency in Systems Thinking & Problem Solving.
Experience in Change Management.
High level of Cultural & Political Awareness.
How to Apply
Interested and qualified candidates should apply online via the Living Goods application portal at livinggoods.applytojob.com. Alternatively, you can apply through the following link: Apply Now.
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