Progressive Credit carefully assesses customers' needs and designs innovative products and services that are timely delivered to their delight. We are in a constant search of customer delight in every aspect of their lives, utilizing innovation in products and services as a basic ingredient.
Role Overview
The Team Leader in Machakos will be responsible for leading a sales team to achieve targets, ensuring high-quality loan referrals, assisting in facility recovery, and maintaining exceptional customer relations.
Key Responsibilities
Achieve monthly sales targets and acquire new customers.
Ensure a high level of quality loans are referred to the business.
Provide support in the recovery of facilities referred by yourself and the team.
Ensure zero tolerance for customer complaints, both internal and external.
Maintain high levels of confidentiality of customers' information.
Deliver excellent customer service and manage customer relationships.
Qualifications and Experience
Diploma or Degree in Sales and Marketing or any Business-related course.
Practical working experience in a Microfinance Institution.
At least 4 years of experience as a Team Leader or Branch Manager.
