iSON Xperiences is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise.
The Skills Developer is responsible for the delivery of quality training programmes and associated tasks relating to the identification of training needs, updating of training material, administration of training, and evaluation of participants. The role involves working closely with other functions to identify development needs, suggest solutions, and implement training programmes to promote the achievement of business results.
Key Responsibilities
Delivery of quality training programmes to staff.
Identification of training and development needs within the organization.
Updating and maintaining training materials to ensure they remain relevant and effective.
Managing the administration of training sessions.
Evaluation of training participants and monitoring post-training performance trends.
Collaborating with other departments to suggest and implement training solutions that drive business results.
Preparing and delivering concise presentations and facilitating group learning.
Requirements and Qualifications
Bachelor degree in a related field of study.
Minimum of 2 - 3 years’ experience in the BPO sector specifically managing offshore clients.
Demonstrated excellent product knowledge and customer service skills.
Enthusiastic with a creative and interactive training approach.
Proficient in analyzing post-training trends.
Strong proficiency in MS Word, Excel, and PowerPoint.
Excellent communication, interpersonal, and organizational skills.
Strong presentation and group facilitation skills.
Ability to prepare and deliver concise presentations.
How to Apply
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as the subject of the email. Alternatively, you can apply via the portal: https://www.myjobmag.co.ke/job-application/1222933
