Administration and Office SupportFull-TimeJunior-level(1-2 yrs)
Job Description
Housing Finance Group (HF Group) is seeking a Site Administrator to manage day-to-day operations and administrative tasks at project sites. This role is central to coordinating site visits, managing sales leads, and providing support to the project development team. The successful candidate will ensure excellent customer service for walk-in and calling clients while maintaining efficient site office operations.
Principle Accountabilities
Lead Management: Receive and schedule site visits for interested walk-in purchasers or those arising from marketing activities; generate and record sales leads from customer calls and visits.
Communication: Act as the custodian of the project site phone, respond to all calls, and ensure follow-up calls are made to potential customers who visited the site.
Documentation: Maintain proper records of potential customers and their contact details; manage client documentation and filing.
Sales Support: Assign leads to the sales team, track follow-up progress, and assist in closing direct and indirect sales.
Project Administration: Support the project manager by maintaining budget trackers, monitoring project deliverables, and preparing documentation for project-related payments.
Reporting: Prepare sales and project update reports; escalate client issues to the assistant project development manager.
Office Operations: Manage general cleanliness and tidiness of the site office, order supplies and equipment, and follow up on site office bills.
Site Supervision: Supervise on-site work such as beaconing and civil works as required.
Other Duties: Perform any other duties assigned by the line manager.
Key Competencies and Skills
Knowledge of CRM software and Microsoft Office Suite (intermediate Excel skills).
Solid customer service attitude with excellent negotiation skills.
Knowledge of KYC/AML compliance requirements.
Strong written and spoken communication skills.
Strong interpersonal skills with the capability to build rapport at all levels.
Ability to multi-task and meet tight deadlines in high-pressure environments.
Self-starter with an appreciation of business growth and priorities.
Analytical, organizational, and problem-solving skills.
Demonstration of integrity and professionalism.
Qualifications and Experience
A Business-related degree from a reputable university, preferably in Building and Construction, Real Estate Management, Urban Planning, Land Economics, or Civil Engineering.
At least 1 year of experience in an administrative role, specifically within a financial institution.
Proven work experience as a site coordinator or sales support agent is an added advantage.
How to Apply
Interested and qualified candidates should apply through the HF Group career portal by visiting the provided link below. Ensure your application clearly details your relevant experience and qualifications.
