The role of Senior Specialist, Employee Relations for EMEA involves expertly managing complex end-to-end employee exits and providing high-level employee relations guidance across multiple international jurisdictions. This role is crucial in ensuring legal compliance, maintaining best practices, and delivering a superior offboarding experience for Remote's clients and employees, while also acting as a subject matter expert and mentor within the team.
Offboarding Responsibilities
- Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
- Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
- Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
- Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process.
- Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
- Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
- Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
Employee Relations and Advisory
- Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members.
- Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios.
- Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward.
- Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases.
- Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations.
- Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders.
- Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders.
- Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.
- Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.
Required Experience and Qualifications
- Extensive experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.
- Tertiary qualifications in HR/labour relations/employment law considered a plus. (Minimum BA/BSc/HND)
- Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance.
- Proven experience providing comprehensive HR advice and guidance on employment laws and regulations, spanning various jurisdictions.
- Understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.
- Ability to interpret and apply industrial instruments, analyze complex HR issues and apply problem-solving skills to independently (occasionally with minimal supervision) arrive at solutions, undertake research and translate this into usable team resources, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments.
- Superior communication, influencing, conflict management, and negotiation skills, with the ability to independently lead difficult conversations to a positive outcome, often where parties have conflicting interests, while conveying authority and expertise as the representative of Remote, and maintaining professionalism and strict confidentiality.
- Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus.
- Aptitude and appetite to innovate and optimize processes, continuously identifying, developing and implementing opportunities for automation and champion best practice.
- Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.
- Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
- Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment while successfully balancing multiple competing priorities.
- Willingness to work flexible hours as needed.
- Proactive and self-motivated with a strong sense of ownership and accountability, and ability to inspire others.
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