Manager, Human Resources

The Manager, Human Resources at Population Services International (PSI) supports the development and implementation of HR strategies for assigned offices, advising management, and ensuring consistent, high-quality HR service delivery. This position is vital for strategic workforce planning, talent acquisition, performance management, employee relations, and maintaining full compliance with local labor laws, donor requirements, and internal policies. This is a Hybrid position based in Nairobi, Kenya.

Key Responsibilities (What You'll Do)

• Strategy & Consultation: Support the development and implementation of HR strategies for assigned office(s). Advise management on staffing, employee relations, and organizational development. Contribute to workforce planning, succession management, and HR analytics to enable data-driven decisions. Represent HR priorities in leadership and cross-functional meetings.
• Organizational Support: Support organizational change initiatives, team-building efforts, and strengthen assigned office(s) leadership capabilities through targeted training and guidance.
• Talent Acquisition: Lead end-to-end recruitment, selection, salary analysis, and onboarding processes. Ensure transparent, equitable, and values-driven hiring practices. Oversee induction programs that orient new hires to PSI’s culture and policies.
• HR Administration & Compliance: Oversee HR administration, including contracts, benefits, compensation, and personnel files. Ensure compliance with local labor laws, donor requirements, and internal policies. Maintain HR information systems (HRIS) and ensure accurate reporting. Review and update HR policies and procedures as needed.
• Performance & Development: Coordinate performance management cycles (goal setting, mid-year, and annual reviews) for the assigned office(s). Support managers and staff in setting clear objectives and development plans. Identify learning and development needs and coordinate training initiatives. Promote a culture of continuous feedback and professional growth.
• Culture & Relations: Foster a positive and inclusive work environment aligned with organizational values (Measurement, Pragmatism, Honesty, Trust, Collaboration, and Commitment). Manage employee relations issues, conflict resolution, and grievance handling. Lead staff engagement initiatives, surveys, and follow-up actions. Promote equity, inclusion, and staff wellbeing initiatives.
• Supervision: Supervise and develop team member(s). Make recommendations concerning employment, terminations, performance evaluations, salary actions, and other personnel actions. Set team and individual goals. Prioritize, organize, delegate, and coordinate the flow of work. Enhance individual employee performance through frequent and timely communication and support.

Note: This is not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.

Qualifications and Experience (What You'll Bring)

• Bachelor's Degree (or international equivalent) in a related field.
• At least 7 years of related experience. Equivalent combination of relevant education and experience may be substituted.
• At least 1 year of supervisory experience is preferred as part of the overall 7 years of related experience.
• Demonstrated ability to apply and support best-practice HR approaches that contribute to consistent, high-quality HR service delivery in a fast-paced environment.
• Proven experience collaborating with local legal counsel and government offices to understand local law and or host-country legal requirements for expatriate and national staff, obtain necessary approvals, and help resolve HR-related legal matters.
• Strong written and verbal communication skills, with the ability to navigate differing viewpoints and support constructive conflict resolution.
• Ability to work effectively in situations involving complexity, ambiguity, and organizational change.
• Solid knowledge of labor laws, international HR best practices, and Host Country Agreement provisions.
• Experience supporting HR processes within Host Country Agreement or diplomatic staff employment frameworks is preferred.

No travel is required for this role.