The Senior Receptionist will oversee the daily operations of a dynamic and high-performing office environment. This individual will manage front-of-house services, coordinate administrative teams, and ensure an exceptional standard of professionalism in all client and internal interactions. The ideal candidate is a polished and proactive professional who takes ownership of office efficiency, leads by example, and understands the importance of first impressions in a fast-paced financial services setting.
Key Responsibilities
1. Front Office & Reception Management
- Supervise and develop a team of receptionists and cleaners, ensuring consistent service excellence and adherence to company standards.
- Manage the reception area to maintain a welcoming, professional atmosphere for visitors and clients.
- Oversee scheduling, visitor management, and meeting room coordination.
- Ensure smooth handling of correspondence and courier services.
2. Office Administration & Facilities
- Coordinate day-to-day office operations, including vendor management, maintenance, and supplies procurement.
- Uphold high standards of office presentation aligned with corporate branding and culture.
- Manage office space planning, workstation assignments, and seating arrangements.
- Collaborate with Finance, HR, Legal and IT departments to ensure seamless support for staff and operations.
- Support office health, safety, and compliance processes.
3. Team & Stakeholder Coordination
- Build and maintain relationships with vendors, service providers.
- Serve as internal liaison for staff inquiries related to office logistics and administrative procedures.
- Organize internal events, client meetings, and company functions, ensuring each is executed efficiently and elegantly.
4. Management & Reporting
- Oversee administrative budgets and assist in cost optimization initiatives.
- Prepare periodic reports on office expenditures, maintenance schedules, and administrative projects.
- Implement and monitor key performance indicators (KPIs) for reception and administrative efficiency.
Skills & Competencies Required
- Master’s degree (MBA/MSc/MA) in Business Administration, Hospitality, or a related field.
- Minimum 5–7 years of experience in office management or senior receptionist roles—preferably in banking, finance, legal or corporate services.
- Proven supervisory experience leading administrative or reception teams.
- Strong network and relationships within the finance or professional services sectors.
- Exceptional communication, organizational, and interpersonal skills.
- Proficiency in MS Office Suite, scheduling tools, and modern office management systems.
- Discretion, professionalism, and a customer-first mindset are essential.
- Leadership and team management.
- Professional presentation and demeanor.
- Problem-solving and decision-making capabilities.
- Attention to detail and follow-through.
