Senior Manager, UX Design

Role Overview

The Senior Manager, UX Design is responsible for defining and safeguarding LOOP’s digital experience vision. The role exists to articulate what an exceptional wallet experience means for the organization, translating the platform strategy into clear design principles and ensuring that every product decision strengthens, rather than fragments, the customer’s relationship with their money.

As the strategic design lead, the role influences what the organization builds and why, providing executive-level guidance on experience coherence and long-term platform integrity. Working closely with the CEO and executive leadership, the Senior Manager, UX Design shapes strategic direction by challenging product and technology decisions that undermine a unified customer experience. Success in this role is reflected in executive reliance on design insight to diagnose experience gaps and continuously elevate the standard of LOOP’s digital experience.

Key Accountabilities (Duties and Responsibilities)

• Strategic Vision & Advocacy: Define and articulate LOOP’s overall design philosophy and ensure a coherent wallet experience across credit, payments, and engagement. Challenge product, technology, and commercial decisions that weaken user experience.
• Design Architecture: Define the end-to-end wallet experience architecture and user mental models. Develop and maintain consistent design standards across app, USSD, and other channels.
• Leadership & Development: Lead, manage, and develop the in-house and outsourced design teams (2–10 people). Strengthen the team’s strategic thinking and establish quality-driven design rituals such as critiques and reviews.
• Executive Engagement: Present and defend design strategy in executive forums, linking design decisions to commercial impact and serving as the organization’s design authority.
• Problem Solving: Identify and resolve fragmented or broken user experiences through roadmap improvements, balancing user needs, business goals, and technical constraints.

Job Specifications

Academic Qualifications:

• At least an undergraduate degree (BA/BSc/HND).

Essential Experience & Skills:

• 7+ years in product or UX design, with at least 3 years operating at a strategic level.
• Proven ability to define and drive a clear design vision and philosophy, supported by a portfolio.
• Experience in fintech, payments, or digital financial services within regulated environments.
• Demonstrated ability to challenge and influence senior stakeholders, including C-suite leads.
• Strong foundation in user research, interaction design, information architecture, and visual design.
• Exceptional communication skills to articulate complex design concepts to non-designers.

Highly Desirable Attributes:

• International design experience where design is a strategic discipline.
• Experience designing wallet, super-app, or platform-based products.
• Track record of building or transforming a design function and culture.
• Experience working in African markets (connectivity, literacy, trust, and regulatory contexts).
• Background in service design, design systems, or design operations.

How to Apply

Interested and qualified candidates should apply online through the NCBA Group career portal on SuccessFactors. Use the application link provided below to access the official recruitment platform.