The role of the Senior Associate - Communications at RefugePoint is centered on creating compelling finished content (photos, videos, interviews, and audio clips) gathered from RefugePoint’s clients and staff. This content will be used across various platforms, including the website, social media, and development campaigns, primarily aiming to showcase the work of RefugePoint’s Host Country Solutions (HCS) and Third Country Solutions (3CS). The Senior Associate will also support collateral production and ensure adherence to RefugePoint’s brand standards.
Primary Responsibilities
Writing and General Communications
- At the direction of the Communications Manager, collect and cultivate client and staff stories and draft content for various RefugePoint platforms and publications, including social media, website campaigns, bulletins, and annual and quarterly reports.
- Support the Communications Manager in the preparation of quarterly and annual report content related to the Urban Refugee Protection Program (URPP) and client and staff stories for the URPP.
- Update and upload content onto the external website, and update Nairobi Staff bios on external and internal websites.
- Produce content from start to finish: setting up interviews with other RefugePoint team members and clients, visiting clients at their homes on a monthly basis to document their stories, writing final stories, and submitting finalized work, with photos or video to the Communications Manager for review.
- Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, MHPSS, etc.) and support in monthly check-ins with the teams for story leads and suggestions.
- Support the creation of content for development campaigns, external newsletters, and other publications as needed.
- Support in tracking refugee resettlement departures and updating the Communications Manager regularly. Track refugees post-departure, and help set up systems to put this into place.
Social Media and Website Support
- Working in coordination with RefugePoint’s Digital Communications Officer and other Communications team members to develop content (reels, YouTubeShorts, photos with quotes, voice notes, etc.) for RefugePoint’s web and social media platforms.
- Provide assistance in evaluating social media platforms and sharing ideas for improvement.
Video and Photography
- Photograph and edit images of clients, staff members, and events in Nairobi for RefugePoint’s publications, reports, blog, website, and social media.
- Film and edit material for RefugePoint’s audio/visual needs, including reels, YouTube shorts and long form YouTube videos in line with video editing SOPs.
- Draft voiceover scripts and oversee staff recording the voiceovers for social media videos.
- Help in supervising transcription and translation of videos for written content by ensuring all information is transcribed verbatim and making changes where necessary.
- Help supervise videographers and photographers whenever they are hired for Comms work, and assist in preparing for filming.
- Ensure all equipment is properly cared for and ready for use.
- Plan for all filming and travel to different locations to gather broll, photos and videos for Comms use.
- Organize and manage Comms image library, ensuring that all releases are signed and accessible.
- Assist in maintaining the stories tracker and ensuring all client details are correctly documented on the tracker so that content can be easily searched/accessed.
Event Management and Training
- As needed by the Communications Manager, assist with documenting RefugePoint events in Nairobi, including training, conferences, and other events.
- Assist in reviewing and maintaining project/events requests from teams for Comms support by ensuring the project overview forms are filled in detail.
- Support in training teams to ensure branding consistency in RefugePoint content.
Branding
- As needed, help with conducting quality assurance of T-shirts and other collateral.
- Maintain an updated spreadsheet with all collateral quantities and update the Comms Manager for additional orders.
- Support in distributing collateral to all staff as needed.
- Ensure all staff are on-brand and venues are well-branded during events to create great photo opportunities with staff.
Professional Development
- Undertake assigned courses for professional development to completion and share lessons learned and the respective certifications with the Comms Manager and HR.
Qualifications and Requirements
- Education: Bachelor’s Degree in relevant fields (communications, journalism, marketing, public relations, etc). Degrees in human rights or international affairs will also be considered.
- Experience: A minimum of three years of experience in a related communications position.
- Language Skills: Excellent communication and interpersonal skills (English and Kiswahili fluency required).
- Writing & Editing: Excellent writing skills (in English), proofreading, and editing skills are imperative to this position. Writing with a US-based population in mind will be required.
- Technical Skills: Strong photography skills and strong videography skills. Experience with popular social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn, etc).
- Interpersonal Skills: Excellent interviewing skills, and communication skills in speaking, transcribing, contacting, and following up with refugee clients.
- Software (Plus): Experience with Adobe Creative Suite software is a plus. Familiarity with WordPress or similar CMS is a plus.
- Work Ethic: Ability to work both independently and collaboratively. The candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
- Values: Respect for individuals regardless of their race, nationality, gender, sexual orientation, age, or legal status. A strong interest in the mission of RefugePoint and refugee protection.
- Attributes: Attention to detail, patience, willingness to collaborate with team members, and diplomacy.
- Legal Status: Must be legally able to live and work in Kenya.
.png){kind=logo}
.png){kind=logo}
