Senior Accounts Clerk, Debtors Department (Re-advertisement)

Key Responsibilities

• Account Reconciliation: Reconcile corporate client accounts on a monthly basis, focusing on at least two major accounts every month.
• NHIF Claims Management: Collect, verify, and sort NHIF claims daily according to NHIF requirements. Ensure all attachments are accurate and claims are properly stamped.
• Processing: Process claims through the Meditech system and enclose them on a daily basis. Process all pending claims/returns for the week every Monday and by the 3rd of every month for the previous month.
• Financial Reporting & Documentation: Prepare and maintain timely and accurate departmental reports. Maintain records and correspondence for NHIF claim attachments and corporate reconciliation.
• Internal Controls: Pass journal vouchers for write-offs, collections, and billing errors. Calculate approved discounts as per corporate agreements and pass journal entries.
• Liaison & Communication: Generate reports after daily NHIF claim/invoice dispatches. Liaise with the Dispatch team and Team Leaders to ensure all invoices are received by corporate clients weekly. Organize meetings with the Dispatch team to discuss invoice status.
• System Maintenance: Reconcile PeopleSoft accounts as allocated by the Supervisor (e.g., Welfare, discounts, provisions, co-pay, maternity/other deposits).
• Payment Allocation: Handle receipt allocation of cheques received from corporate and individual clients. Ensure unallocated credits schedules are updated timely.
• Client Service: Deal with inquiries according to policy guidelines and offer prompt services to internal and external clients.
• Confidentiality: Maintain strict confidentiality and safe custody of internal and external client documents.

Qualifications and Experience

• Education: Bachelor of Commerce or CPA II (or equivalent qualification).
• Secondary Education: KCSE Mean Grade C minimum or equivalent.
• Experience: A minimum of 2 years of relevant experience in a busy accounting or credit management department.
• Technical Skills: Proficiency in MS Office suite and experience with accounting systems like Meditech and PeopleSoft.

Required Skills and Competencies

• Formal training in customer care or equivalent demonstrated experience.
• Excellent interpersonal, organizational, and customer service skills.
• Excellent communication skills, both written and verbal.
• Ability to work in and build relationships among team members.
• Ability to work under pressure, meet stringent deadlines, and work long hours with minimal supervision.
• High levels of accuracy and efficiency in handling a demanding workload.
• Proactive initiative and knowledge in performing routine/non-routine assignments.