MoPhones is a young company on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace, we offer trust and transparency so that our users can choose renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. We are looking for a to join our team in Nairobi.
Sales & Operations Manager - Partners
First 90 Days Focus
In the first 90 days, the Sales and Operations Manager Partners will be focused on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.
Key focus areas in the first three months:
Conduct a full audit of existing partner relationships — identify top performers, at-risk accounts, and gaps in onboarding or training.
Establish yourself as the main point of contact for all merchant partners; resolve any outstanding issues and set clear communication cadences.
Work with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops.
Make assessment of the sales and ops junior team members and train them up.
Beyond 3 Months Focus
Beyond the first three months, the role will shift from foundation-building to scaling and optimization — growing the partner network, driving sales culture, and embedding data-driven performance management.
Focus areas after month three may include:
Aggressively expand the number of active merchant partners across Nairobi and target regions, in line with MoPhones’ growth ambitions.
Recruitment and development of Sales Account Managers responsible for partner operational management; build a high-performance field sales team culture.
Drive cross-departmental process improvements with Credit, Product, and CX teams to streamline the partner experience and improve sales conversion and device financing uptake.
Success Metrics (KPIs)
Partner Growth & Sales Performance: Number of active merchant partners (MoM growth targets) and sales revenue generated through partner network vs. target.
Operational Excellence & Team Development: Partner retention rate, partner onboarding time, and sales team performance metrics (quota attainment per Account Manager).
Partner Satisfaction: NPS score collected via structured check-ins or surveys.
Requirements
At least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.
Experience and an existing network in the mobile phone merchant industry in Kenya.
Strong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.
Data-savvy — comfortable building your own reports, tracking partner metrics, and making data-driven decisions.
High ownership and follow-through; you proactively close loops and do not wait to be chased.
Outcome-driven with an action bias — comfortable moving fast and iterating in an early-stage environment.
Strong project management skills with ruthless prioritization.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.
BA/BSc/HND qualification.
How to Apply
Interested and qualified candidates should apply online through the MoPhones recruitment portal on Talentlyft.
