Administration and Office SupportFull-TimeJunior-level(1-2 yrs)
Job Description
Oasis Healthcare Group is seeking a qualified and dedicated Receptionist to manage front office operations at our Busia facility. The Receptionist serves as the primary point of contact for patients and visitors, ensuring accurate registration, managing medical records, and delivering exceptional customer service while adhering to healthcare regulations and maintaining strict confidentiality.
Key Responsibilities
Receive and welcome patients and visitors professionally and courteously.
Register patients accurately in the Hospital Management Information System (HMIS).
Verify patient details, including insurance information and referral documentation.
Schedule appointments and manage clinic bookings efficiently.
Direct patients to appropriate departments and service points.
Create, retrieve, update, and maintain patient medical records.
Ensure accurate capturing of demographic and clinical information.
File and archive patient records in accordance with hospital policies.
Ensure proper coding and indexing of patient files (where applicable).
Track the movement of files between departments to prevent loss or misplacement.
Assist in verifying insurance eligibility and pre-authorizations.
Liaise with the billing and accounts department to ensure smooth patient flow.
Prepare daily patient attendance reports.
Maintain appointment logs and clinic utilization reports.
Support data entry for outpatient statistics and performance monitoring.
Assist in quality improvement initiatives by ensuring completeness of patient records.
Escalate patient complaints to the relevant department or supervisor.
Maintain a calm and supportive environment at the reception area.
Qualifications and Skills
Diploma in Health Records and Information Management, Accounts, or a related field.
Minimum 2 years’ experience in a hospital or healthcare facility (preferred).
Proficiency in Hospital Management Information Systems (HMIS) and Microsoft Office.
Good understanding of medical terminology and records management.
Strong communication and interpersonal skills.
High level of integrity and confidentiality.
Good organizational and time-management skills.
Ability to multitask in a busy healthcare environment.
How to Apply
Interested candidates should email their cover letter and detailed curriculum vitae ONLY, including the names and contacts of three references, to hr@oasishealthcaregroup.com on or before 25th March 2026. The email subject line MUST include the position title and the location being applied for, e.g., "RECEPTIONIST - BUSIA". Note: Canvassing of any nature will lead to automatic disqualification.
How to Apply
Interested candidates should email their cover letter and detailed curriculum vitae ONLY, including the names and contacts of three references, to hr@oasishealthcaregroup.com on or before 25th March 2026. The email subject line MUST include the position title and the location being applied for, e.g., "RECEPTIONIST - BUSIA." Canvassing of any nature will lead to automatic disqualification.
