The Receptionist role at Machakos Imaging Centre is pivotal for providing accurate and timely administrative support and ensuring an efficient flow of patients through the radiology department. The company provides accurate and timely radiological diagnosis to the local communities.
Key Duties & Responsibilities
- Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.
- Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.
- Book, schedule, and reschedule patient appointments and procedures using the relevant hospital systems.
- Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems.
- Strictly adhere to data protection and confidentiality policies when handling sensitive patient information.
Required Skills & Qualifications
- Education: Diploma in a business-related course.
- Experience: A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.
- Technical Knowledge: Familiarity with Medical terminology; knowledge of basic medical terms and procedures is often preferred.
- Software Proficiency: Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g., HMIS, Medisoft, or Health Information Systems).
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