Front Office and Admissions Assistant

Mirema School, a Christian-based primary school offering the 2.6.6.3/8.4.4 curriculum, International British Curriculum, and Special Needs Curriculum, is seeking a qualified Front Office and Admissions Assistant. This role is crucial in providing professional front office support, efficiently managing admissions processes, delivering excellent service to parents, learners, and visitors, and maintaining accurate institutional records and communication.

Responsibilities

• Welcome and register visitors, clients, officials, and guests, maintaining accurate records.
• Listen to client queries or concerns, provide support, follow up on satisfaction, and escalate unresolved issues.
• Monitor and respond to emails professionally, forward messages to relevant departments, and follow up on pending communications.
• Answer phone calls courteously, provide accurate information, record messages, and ensure timely communication with clients.
• Assist with new learner registration, opening day procedures, and parent orientation, including documentation and guidance.
• Schedule placement assessments, coordinate with teachers, communicate with parents, and maintain assessment records.
• Support learner clearance processes, track records, and maintain accurate reports for absenteeism and other front office activities.

Requirements

Candidates are expected to meet the following qualifications and experience criteria:

• Education: Diploma/Degree in Office Administration, Secretarial Studies, Front Office Management, or Customer Service Management.
• Experience: Minimum of 3 years of relevant experience in front office, admissions, or customer service roles.
• Skills: Excellent communication, interpersonal, and customer service skills.
• Technical Proficiency: Proficiency in MS Office and database management.
• Attributes: Ability to multitask, prioritize, and work professionally in a busy front office environment.