This role is for a Premium Executive based at the Nanyuki Branch. The role is focused on managing and growing a portfolio of premium clients through active engagement, cross-selling, and ensuring compliance with the bank's operational and regulatory standards.
Key Responsibilities
The incumbent will be responsible for:
- Driving client engagement in line with the coverage model.
- Engaging premium clients by identifying and meeting needs via cross-sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM (Current Account/Savings Account Assets Under Management).
- Following the applicable contact management approach to drive engagement with premium clients. Executing applicable sales campaigns as designed and released by country segment teams.
- Driving ‘Needs based conversations’ with clients to provide suitable products. Focusing on building relationships via a consultative selling approach.
- Meeting or exceeding applicable scorecard targets.
- Handling Client-led product requests triggered via Client Engagement Systems (CEMS) leads.
- Following up and managing expectations of clients to ensure timely processing of sales transactions.
- Helping drive digital adoption within the portfolio.
- Supporting the onboarding of premium clients and creating a pipeline for upgrade to the priority segment.
- Embedding "Here for good" and Group’s brand and values as part of the Premium executive team.
- Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Portfolio Management
- Driving portfolio growth through existing to bank (ETB) clients and increased product per customer (PPC) ratio.
- Based on client profile, mapping client potential and working towards up streaming to Wealth Management Solutions.
Risk Management
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
- Remaining alert to the risk of money laundering and assisting in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
Operational Risk Policy
- Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership. Ensure a full understanding of the risk and control environment in area of responsibility.
Governance
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, overseeing changes in these areas.
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
KYC/Conduct
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.
- Ensure you are trained in combating money laundering.
- Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, with all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Leading to achieve the outcomes set out in the Bank’s Conduct Principles.
- Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.
Stakeholders
Internal
- Wealth Specialist
- Branch Managers
- Regional Managers
- Quality Analyst
- Universal Bankers
- CDD and Operations teams
External
- Customers (Current and Potential)
Qualifications
- Academic or Professional Education/Qualifications in any higher institution.
- 3 years in relevant portfolio management experience or related relevant experience.
- Licenses and Certifications/accreditations, specifically in Wealth Management.
